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Server disconnection

Hi Allie/Morpheus

I keep getting disconnected for the last two days!  Sorry to be a pain.  I can't even get on long enough to get my friend code!

Hope you're getting this beautiful weather as we have.

Many thanks

Grace

Comments

  • I hope the 750 diamonds I have can be credited back to my accout

  • Allie0923Allie0923 Member, Moderator
    Hello Grace

    At the time of typing 4.39pm BST, I can't get into the game, either.

    I'm really sorry about this. Morpheus is on holiday until the middle of the month. I'm doing my best until he returns.

    I'll keep everyone up to speed with any progress I make with the game.

    Take care, Grace

    Allie
  • ALOT of new issues lately.....  IT is extremely slow doing everything, I can BARELY get it to load half the time lately, and when I do it is so delayed it totally disrupts the game.  It is such a hassle lately it is not enjoyable anymore..  :(...
  • OK NOW I am losing money to join because it is so slow I pay to join but it never joins but I lose the money to join... UGH

    If you can give me any beneficial help  weFHanL237bC

    Sincerely.

  • Allie0923Allie0923 Member, Moderator
    Dear Alex

    Your Friend Code is a series of numbers on your profile, once I get that from you, I can reimburse you.

    Many thanks

    Allie
    Community Manager
  • Cheers, Allie! x
  • Allie0923Allie0923 Member, Moderator
    You're welcome as always. Grace  :)

  • I have been having trouble playing this last week it say disconnected from server. And I've also been watching short videos for extra chips and have not received them . Please help
  • Allie0923Allie0923 Member, Moderator
    Hello

    Please give me your Friend Code, a series of numbers that you'll find on your profile, and I will reimburse all of your losses.

    Many thanks

    Allie
    Community Manager
  • Sorry for the delay on my friend code. Here it is 1504356
  • Allie0923Allie0923 Member, Moderator
    Hello again

    I've refunded all of the chips that you should have received from watching the video clips, and I hope you're happy with the service I've given you.

    Best wishes

    Allie
  • Thank you so much for all your help your a very helpful person and I appreciate all you do. Thanks again and have a nice day
  • Allie0923Allie0923 Member, Moderator
    I'm very glad to know that you're happy, this is why I'm here!

    Have a lovely day, I'm off to bed soon (I live in the UK)

    Thanks again

    Allie
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