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Logisitics
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- Logisitics
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- Administrator, Community Manager, Asylum Labs
Comments
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Hi, thanks for the questions. I'll post about PartyTime in another thread. Here is the new documentation on how it works:http://www.wildpartycasino.com/wildpartybingo/WPB_FullDocs.html#PartyTime_Collections best,Morpheus
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Dottie, thank you for playing WPB and for your note. You may not be aware that only the higher levels force you to buy more than 2 cards. The lower levels (like Carnival 1 for example) are both SLOWER.....and allow for fewer cards (some allow 1 car…
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mona; please provide your friend code and i will grant you a chip stack. sbabygirl: do you know which Earn option you were using? TrialPay? one of the others? We are not responsible for these chip grants; each of those companies is. Please foll…
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good stuff...keep your suggestions coming!
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Allie, thanks. Shonna, I have gone ahead and granted you a stack. Please verify you have recieved and that you feel it is fair for the frustrations you have experienced.
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Mary, so you know you CAN chat, right? On mobile, there's such little room, that the single line of chat shows up at a time....pretty limited. On web, there is a larger chat window that works OK. Are you asking for a full-screen "room" where you …
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Mary, you know Santa Cruz? Yes, we love it, one of the best places on earth. If you ever come back, be sure to stop by and say hello!
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Allie....YES! the more 'monitoring' you can do the better! Also, when reporting bugs, please provide as MUCH info as possible...thanks! ps. dont need Apple phone, Android phones are also supported. -M
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wardeel, we are sorry you had this problem. You can simply email contact@asylumlabsin.com with your questions. Friend Code is your unique user ID#. SImply click/touch your own profile picture, then hit the General Tab. Send that Friend Code # emai…
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deb9162- how did you win those chips, in round? Did you make any purchases during that round? southerngent: we are investigating, but there is very little someone can do to 'cause entire round to end'. We dont have 'unfriend' feature yet.....w…
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ajs1544 this is a completely new bug we have never heard reported before.What device are you playing on? or is it desktop Facebook? Yahoo? Also provide your Friend Code for a reimbursement. thanks,-M
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Is this problem persisting? Your Friend Code is the number you have to signify your account. Click on your own profile pricture and go to General tab. thanks!
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Thanks Halomama, i've gone ahead and reimbursed you (and then some for your frustrations). Thanks for sticking with us during the upgrades.... -M-
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also, can you describe the "figure on top" you are seeing?we're not seeing this so any help is appreciated....
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Hi Doris, are you on mobile or facebook ? if mobile is it iOS or Android? thanks, ps. provide your Friend Code and we'll reimburse you for lost chips.
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hi Angel, thanks for the note. We are sorry this happened to you. Please provide your Friend Code (email to contact@asylumlabsinc.com if you want to keep it private), and we'll happily refund your lost coins. -morpheus
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Hmm.....with no screenshot and no Facebook Share, its hard for us to verify this.Please provide a friend code and we'll investigate. Next time, for big wins, always Facebook Share :) thanks,
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wow. thats AMAZING and....right, a little spooky! LOL. To explain the diamond count,.....our counter has a maximum of 999. So when you won your 4000, we addded that to your 240 so you will have 4240. Dont worry, we keep that number on our servers…
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Yes, yesterday waa a rough day. I've granted you a bunch of chips / diamonds for your frustrations Tracyjo.
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OMG!! NOWAY! We saw SOMEBODY did, but i had no idea it was you! THATS AWESOME ALLIE! So amazing, you rock! You'll never need to buy chips/diaomonds again! fantastic and congratulations!!!! -The Team
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we do too! thanks mhall.
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sure, we think you'll like the new machines :)
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Allie, Yvette, Jette, Nanc, Garry and Others..... Wow, what a great post ! We creators LOVE when players put this much thought into your feedback! Let me see if i can intelligently address each question: 1. If you are familiar with standard slo…
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louise, we are about to drop a new release (tomorrow most likely, perhaps later today), with a bunch of SLOTS upgrades. Should fix things for ya. thanks,-M-
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deb: we are investigating this problem. I granted you a nice stack in the meantime.
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JillianFN - sorry this happened, we are investigating this issue. I have granted you a stack of diamonds so you can buy whatever powerups you want :) Allie - Thanks! -M-
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Allie, thats great to hear and a useful stat (1 in 30). We actually see it more like 1% of the time, but not every problem user-side registers for us. As a "power-user" and valued member of the community (and out team!) would you continue to track…
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jmo - we believe the "freezing" problem is largely under control. Perhaps not 100% but we are making improvements. Thank you for your patronage and constructive input. -morpheus
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Awww...Allie, your voice is always welcome and thank you for highlighting all the ways you can get "FREE STUFF!". We try to be generous, responsive and professional. ps. THe recent problems (last weekend) turned out to be a security attack on o…
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boiler: Thanks for your note. This is a great suggestion and one that we internally have discussed as a good solution until we can really upgrade our daily bonus feature. I'll talk with the team again and see where it is in the que. -M