shorted coins today

calkinskathie

i spun the wheel today, I rolled 250, only got 4000 something, I should of 250 plus, because it's supposed to be times 1,560 because I claim every day could you check into this, thank you.

Allie0923

Kathie, you only get up to the maximum amount, which is x times 21 days. So instead of how many days you have logged on to the spin, it can only ever be to a maximum of 21 and however the team have set the percentage to.

If you scroll down to read the WPB docs re: daily spin, it explains it in a much better way than I have:

http://www.wildpartycasino.com/wildpartybingo/WPB_FullDocs.html

I hope this helps

Allie

Abrown01

Not feeling well, over the last few days I have spent a lot of time playing (and spending out $) on this app. I have played bingo, slots, and lottery much more than anyone probably should, lol. While I have really enjoyed the app so far, I too have noticed over the last two days that I am shorted coins quite often when playing the slots and even in a few bingo wins. There was also a few times when "winning" during slots, there was absolutely no increase in coins at all! I'm not sure in entirely how much was shorted all together but do know it had been many, many thousands at this point. I am also unsure if this has been going on all along and I just now noticed (spending hours a day on it the last few days) or if the issue just recently started. If I wasn't spending so much money out of pocket to the app, I wouldn't raise such a fuss but when spending a good bit over the last week in the app, it really does offend me to be shorted (especially in the large amounts that I have noticed)! Please look into this problem and resolve. As stated, I really do enjoy playing and would hate to have to delete/uninstall.

Thank you for looking into this issue,
ABrown

Loraine

A brown sorry to hear you are unwell , and having issues with the game , could you please leave your friend code, a series of numbers on your profile, so that the tech team Allie can investigate this for you.
You must always leave your friend code when asking for refunds etc, makes it easier to sort your issues and quicker.
What slot were you playing? How much was on the spin? What bingo room were you playing in when you never received your winnings?
Could you please answer these questions, so the team can investigate into your account

Hope you feel better soon

Best wishes

Loraine x

Allie0923

Thank you Loraine - excellent as always :D xxxx

ABrown, like Loraine, I am very sorry to hear you are unwell, I hope you feel a lot better very soon.

As Community Manager, I do need your Friend Code in order to investigate your claim and also to reimburse your losses. I can't help you without it. So if you could check your profile for a series of numbers, that is your Friend Code.

I look forward to hearing from you

Many thanks

Allie
Community Manager

Loraine

Most welcome

Loraine

:x

Abrown01

Good Morning. Thank you for the quick response! My friend code is;1678437. I typically play the "Kittens" slots and bet anywhere from $150 up to $2500 ( with majority of my betting originally being $150 then rising to the order of mostly $250, $150, then $500 with a few exceptions of $5000 because I hit it by mistake and it remained in a few spins, lol). I play in several different Bingo rooms but my favorite 'go to' has been the "Carnival 1,2, and 3" rooms and then "Vegas 1 and 2). I apologize for not having more specific information to narrow it down for you. I should have probably been keeping closer attention and/or even jotting it down after realizing it was happening. The bottom line is I have thus far enjoyed the app and continued to play even knowing there was an underlying issue. I was unsure at first how to notify someone that it was happening or even if there would be someone behind the scene to investigate the issue. It is very reassuring to know that not only is yhrre someone behind the scene but when someone that responds very fast and seems more than willing to look into the issue! :-) I greatly appreciate any amount of time you spend looking into the problem I have been experiencing but I also do understand if I haven't given you enough information for you to be able to determine where and how much money has actually been shorted or not credited during my "wins". If lack of information prevents you from being able to see and credit my account, please me know so that going forward, any future instances I will know to document in detail and with much greater clarity. Again, I apologize for not being able to be more specific and sincerely do appreciate any time you put into researching the issue on my behalf! Thank you and have a great day!! :-)

Allie0923

Hello Andrea

Please don't apologise for anything, you're not supposed to know how everything works.

Here at WPB, we pride ourselves on being a community of players, an online bingo family, a proper family game. We do care about our players, and we do try and help them as much as we possibly can. This is where we differ from other bingo games - we are all also daily players ourselves, too, so if something happens to affect your game, it will affect us as well.

Thank you for letting us know what happened to you. This is another known bug which pops up from time to time. Always come and tell us if you ever have a problem with anything, and we'll do our best to help you.

I've reimbursed you now, and I hope I've been fair to you. Please let me know if you're happy with the outcome, and with the service I've given you today.

I hope you have a lovely day ahead, and enjoy your game.

Best wishes

Allie
Community Manager

Abrown01

Allie,
Again, I am truly amazed by the quick response as well reimburrmt given! I must agree that you definitely do differ from most other apps ( giving me even more reason to continue this easy going, fun, addictive gameplay, lol). I am beyond satisfied and very pleased with the credit you have placed on my account considering I initially wasn't even anticipating a real response in messaging let alone a reimbursement of any kind! I truly appreciate the time and work you and your team put into researching the issue for me. Because of your willingness to listen and hear me out, your courtesy and fairness in the matter and your prompt response in messsgimg and reimbursement; you have now gained yourself a loyal game player :-) Thanks for taking care of the issue. Have a great day and wonderful weekend!

Abrown01

Allie,

I would also like to say that in addition to being satisfied and pleased with your fairness, I admire and respect your honesty as well! You stated that this is 'a known issue, arising from time to time'. You could have easily have blamed something else for causing the issue (as many others might have by blaming a new computer system, software compatibility issues, the weather, etc...). So thank you!! Thank you for being honest! Again you have left me feeling like this particular app I chose to try and downloaded is more than just a typical game app but has good, caring, honest people behind it (definitely not something you come across everyday)! The way you have handled ths issue (from beginning to end) has given me great reassurance and a whole new outlook on the app and respect for those who have built it, working behind it and support and back it. You have definitely represented the app greatly in a positive professional manner and have earned my respect and admiration in doing so! Job well done!! Thank you for everything!

Abrown01

I hate to bother you again today but I just went into my profile to claim my last 3 achievements but received nothing upon doing so. I started with 84 coins and after claiming the tree achievements I sti have just the 84 coins. It may have also happened just a little while earlier when claiming 3 additional achievements. I didn't think it seemed to credit me as much as it should have but I wasn't sure enough to question that incident alone. Please investigate at least this incident and if you have the time and don't mind, the incident (if there even truly was one)I mentioned could have possibly occurred first. I am truly sorry to be such a bother today.
Thank you again for your time and hard work.
ABrown

Allie0923

Andrea, it's no bother at all. This is what we are here for.

I've had a look at your account, but as I'm not tech savvy - it's all HTML to me - I've flagged this issue up for the tech team to look into. Now, it is Friday, and things are winding down for the weekend in the office, so if you could please be patient, and wait till early next week before we get to the bottom of the problem.

In the meantime, myself and the other 2 moderators, Loraine and Sherrie, will be on and offline over the weekend. There will always be one of us here to answer questions and help out. I've also gone ahead and refunded what I believe to be near to what you would have gained in your achievements (can you remember which ones they were?)

Thank you for your lovely kind words and comments, it's really uplifting to be praised for the work that we do. So thank you very much for that.

Don't forget, if you have a problem, bring it to us, and we'll do our best to help you. And we are always honest. It really doesn't pay to be otherwise. We work hard to earn the love, trust, and respect of our players. We never forget that we would be nothing without them.

I hope you have a lovely weekend.

Take care

Allie

Abrown01

Not sure if you took care of the issue or it resolved itself but after logging back into the app and it never appears that my account has been given credit and everything is currently back to running smoothly. I appreciate this issue bmniw b eeing resolved and again, am sorry for being a nuisance. My hope is that I become less of a burden as time goes on I become less
Hope your weekend is off to s great start! :-)
ABrown

Allie0923

Andrea, can I please reassure you, that you are not a nuisance, or a bother, or anything like that - we actually love to hear from our players - we like to build friendships - for example, Loraine and Sherrie are both Facebook friends with me now - yet we didn't know each other over a year ago!

The Forum isn't just for complaints, or logging game issues - it's a place to talk and to get to know one another. If you read some of the threads, they can get a bit silly sometimes. But it's all part of the fun and being part of the WPB family.

So, I welcome you to our online family, and look forward to getting to know you  :)

Best wishes

Allie

Loraine

Aww loving how pleasant some people are, makes a nice wee change. Glad to hear you have all you issues sorted out now Abrown . Hope u are feeling better . I'm under the weather just now myself , but will still be on and off , making sure everyone is ok etc.
Have a good weekend ladies xx

I am in bed feeling sorry for myself lol , winter bugs

Allie0923

awww Loraine, I hope you don't have that nasty virus that's been going around? All you can do, is keep up your fluids, take paracetamol to reduce any fever, and sleep it off. Have some soup if you can stomach it, then just turn over and close your eyes....

xxxxx (((((((((Loraine))))))))) get better soon xxxxx

Loraine

Ty Allie xxx