DISCONNECTED/KICKED OFF/CAN'T GET INTO THE GAME

Allie0923

I'm receiving a lot of messages from players, about the game constantly disconnecting, which means they have lost chips/diamonds, and they can't get back into the game.

It may be very little consolation to those of you reading this, but I am a daily player too, and I am going through EXACTLY the same as you are. Exactly the same. I know how frustrated everyone is, how annoyed the players are. And I am sorry.

I'm messaging the tech team; I'm asking players to bring me their Friend Codes so I can reimburse them; I'm giving back what is owed, the moment I know about it; I'm apologising for the inconvenienced caused.

Apart from this, there is very little I can do. I can't fix the game myself. Morpheus is on holiday.

I wanted you all to know, that I am working very hard to make sure that all the players are happy.

Best wishes

Allie
Community Manager

crybaby1

Thank you Ms Allie, You are a gem and always takes care of their complaints.. just wanted to let you know you are valued o her not as a moderator but a good friend... KEEP UP THE GREAT JOB YOU DO EVERY SINGLE DAY...

cornhusker

Finally looked like game was back on, but as I hit Claim for my free spin I was kicked off.  I would like to get that spin back, and also make sure I have not lost my previous days back to start over.  Thanks.

BRISKY57

Hello Allie how are you today I'm having no luck at all getting into the game it just keeps shutting off as soon as it loads I haven't gotten to play in 4 days now I so miss playing don't know what's going on please help 716387 Thank you

Allie0923

Cornhusker, please give me your Friend Code, a series of numbers on your profile, and I'll restore what was lost.

Many thanks

Allie

Allie0923

Brisky, as you can see, we have had server problems. Please be patient. Thank you.