Streak gone again

dneth

May 29, 2018

Darn it ...it happened again! Had to pay 35 diamonds to restore  everything...Sure getting tired of this glitch in the system!

Please reimburse me the 35 diamonds.

Thanks

Donna aka dneth

#148767

dneth

June 4, 2018

Did you forget about my 35 diamonds per my note May 29,2018??

Marion

Hi dneth,

I have reimbursed you in full.

Are you logging in within the 24hour time limit? It is important that you do so. We are also looking into the matter.

Thank you.
Marion

dneth

TY Marion.... Thanks for reimbursing my 35 diamonds :)

I typically log in around 9am CDT...but sometimes the free spin is not there so I check back every couple of hours until it shows up.

My problem has been when I play one day just fine without problems  and the next AM I get the message ' you missed a day' so I have to pay 35 diamonds OR lose the streak....!

Donna #148767

Marion

No worries, dneth. I'm here to help. Please let me know if you need any help. Also hear in mind the time zone difference.

Thank you for playing WPB.

Kindest regards,
Marion

dneth

July 17, 2018

Hi Marion

Me AGAIN with the same old complaint....ONCE AGAIN...I did NOT miss playing yesterday yet this AM I got that dreadful message : 'You missed a day'...so it cost me another 35 diamonds.

It's really frustrating :(

Please reimburse me for the 35 diamonds.

Thank you,

 Donna aka dneth

#148767

Marion

Hi Donna,

I will reimburse you as soon as my admin site is working. Thank you for your patience.

Regards,
Marion

dneth

TY Marion

Marion

Anytime Dneth

Marion

Hi Dneth,

I have restored your Free Spin Wheel. Thank you so much for your patience and indulgence.

Regards,
Marion

dneth

Hi Marion

When I logged on today I had three or four messages appear saying I rec'd 20,000 tokens plus 500(?) diamonds plus  my day count was restored to 566 and a message thanking me for my patience...

I was estactic....!!

However, I had 352 diamonds yesterday and I still have 352 diamonds when I went to the games today....I did not record the # of tokens  yesterday but I thought it was around 3 million ...so Bottom line I don'e see the items that were listed on my' messages'....Do I have to do something 'special' to make them appear ??

Donna

#148767

Marion

Hi dneth,

It should be automatically credited to your account. Are you saying you are missing some diamonds?

Thx,
Marion

dneth

I said: the diamond number change did NOT change from the day Before..thus NO additional diamonds or tokens were awarded...I recorded my diamonds & tokens day the day before ~~so I had an accurate comparison.

Thanks 

dneth

#148767

dneth

Thank you for the diamond compensation Marion :)

dneth

#148767

Marion

You are most welcome!

dneth

Hi Marion,

Today (9/22/2018) the streak was gone again today!!!..and I had to pay 35 diamonds to get reimbursed...and NO I did not fail to play yesterday!...

Please reimburse me for the 35 diamonds...

Thanks,

Donna aka dneth

friend # 148767

dneth

9/27/2018

Hi Marion.

 

Still waiting for my reimbursement of 35 diamonds.

Thanks

Donna aka dneth

Friend #148767

dneth

Oct 5, 2018

Hi Marion,

 Did you forget about my request for 35 diamonds  from 9/22 ????

dneth

Friend # 148767

dneth

Nov 8,2018

Well, a new glitch.... I have NOT missed any days...yet in the past few days two weird things happened...First the usual "You have missed a day" forced me to pay 35 diamonds to restore my days....then TODAY..I did not get that message but all of a sudden it says day 3 and my spins are increased only 15% instead of over 2,000% ...This is becoming quite annoying!!

Plus I NEVER got the other 35 diamonds refunded from 9/22/2018.

WHAT is going on at WPB???

Discouraged player,

 dneth

friend #148767

dneth

Marion ???? anyone there...???? 

I need a response to my post from 9/22 and to my post from 11/8/2018.

Thank you !

dneth

friend #148767

dneth

11/15/2018

STILL No response from anyone...!!!

What is going on??? Usually your team is responsive to our issues.

Very disappointed...

Donna aka dneth

Friend # 148767

dneth

Nov 20, 2018

I guess NO ONE is answering .....but I will post this anyway...Once AGAIN, I got that stupid message that I missed a day when I did NOT miss a day yesterday!!!

I had to pay 20 diamonds to get reinstated and like my last two posts from Sept and Nov 8th I would LIKE to get those diamonds reimbursed !!

The last error of "You missed a day " was only 11 days ago and cost me 35 diamonds...at this rate I won't have ANY diamonds in a short period of time.

IF your tech support doesn't improve soon...you will lose not only MY support but many others as well. The game is Fun BUT the tech support for the past several months SUCKS big time!

dneth

Friend #148767

dneth

Nov 24

Streak GONE AGAIN!! Only 4 days after the last time !!!!!

IT COST ME ANOTHER 20 DIAMONDS TO RESTORE AND AS USUAL, I DID NOT SKIP A DAY!!

I'M BEGINNING TO HATE THIS GAME!

dneth

#148767

tinapickell

Well if you are having loading issues. I think you should at the very least give us back our bonus streak...every other day the message says "you have been disconnected for your server" so I'm tired of starting over again...