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Kick off server

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  • 730736 is my friend code. Well, almost got an hour in. 5:02am est. Do I have to tell you? LOL  Oh dear, sure wish they would fix this. Not only am I losing chips, but the helpers & refreshers I purchase. You're a sweetheart Allie, but I'm wishing this would get fixed!! 
    Have a Blessed Easter!!
    Linda
  • 5:34am est ugh, here we go again.  carnival 3 all morning so far. Just got more helpers, had 2 good teams this morning. oh well.

    730736 is my friend code. Well, almost got an hour in. 5:02am est. Do I
    have to tell you? LOL  Oh dear, sure wish they would fix this. Not only
    am I losing chips, but the helpers & refreshers I purchase. You're a
    sweetheart Allie, but I'm wishing this would get fixed!! 
    Have a Blessed Easter!!
    Linda
  • Allie0923Allie0923 Member, Moderator
    Hello Linda

    Hopefully I've reimbursed all your losses now and that things are as they should be.

    I have flagged the issues with the team. They will investigate this bug, I promise you. They do work incredibly hard to make sure all our players are happy.

    I hope you have a wonderful Easter - I'm Jewish so don't celebrate it, we have Pesach (Passover) very soon.

    Best wishes

    Allie xx
  • 4:52am est exactly one half hour after I started playing carnival 3, oh dear!  730736 is my friend code.
    Allie, thank you very much for your generous reimbursement!!!
    I wish you an awesome passover!!
    Hope you have a very good day!!! :-)
    Linda
  • 5:24am est. yep, augh!!! was just winning too!!! Still playing carnival 3. 
    730736 is my friend code.
     Hope you have a very good day!!!
    Linda
  • Allie0923Allie0923 Member, Moderator
    Hello Linda

    I've sent you something to cover your losses.

    Happy Easter!

    Best wishes

    Allie  :)
  • Easter Sunday, 5:49am est.!!!  Still playing carnival 3. 
    730736 is my friend code.
     Hope you have a Great day!!!
    Linda
  • Allie0923Allie0923 Member, Moderator
    You too, Linda!  :)
  • today Easter at 5:24pm got disconnected from server. no I don't want any chips.  Just letting you know so u can fix this problem.
  • 4:33am est Only 15 minutes into playing, was on vegas 1. You had asked me once what kind of device I use? I was just wondering what you meant.  I so hope they will be able to figure this issue out.
    730736 is my friend code.
    I hope you had a great weekend Allie!! Take care, unfortunately hehehe, I'll probably be back again this morning. I hope the pattern of getting kicked out will help, hence the postings. :-)
  • sparklessparkles Member
    edited March 2016
    5:00am est, again. :-( playing carnival 3.

    4:33am est Only 15 minutes into playing, was on vegas 1. You had asked
    me once what kind of device I use? I was just wondering what you meant. 
    I so hope they will be able to figure this issue out.
    730736 is my friend code.
    I
    hope you had a great weekend Allie!! Take care, unfortunately hehehe,
    I'll probably be back again this morning. I hope the pattern of getting
    kicked out will help, hence the postings.
    Thanks Allie
  • What the heck!!!!! 5:05am est what's going on!!!!!!!!!! Man o man, now this is disappointing!!!!!!!
    5:00am est, again. playing carnival 3.

    4:33am est Only 15 minutes into playing, was on vegas 1. You had asked
    me once what kind of device I use? I was just wondering what you meant. 
    I so hope they will be able to figure this issue out.
    730736 is my friend code.

  • Good Morning Allie,
    I was able to play till I signed off at 5:56am est this morning w/o anymore kickoffs. Tho, I was waiting for it the whole time so it kinda took the fun away after being slammed 3 times so quickly in  a row. The norm is always 30 min in between, but that certainly wasn't the case this morning, so, so much for setting a pattern. :-(  Bad start to the day for me, so signing off, I hope you have a great day today1!!!
    LOL, most likely will be posting you tomorrow.
    Linda
  • Allie0923Allie0923 Member, Moderator
    Hello to my friend, Linda!

    Can you just remind me, what are you playing the game on again? I'm so sorry to ask you this, I handle so many of our players, I wish I could remember everything  :(  Do you play on Facebook? Do you use your phone, or desktop PC?

    I need to get this problem to the tech team. I  will get back to you as soon as I can.

    Best wishes as always

    Allie xxx
  • LOL!!! 6:01am est playing carnival 3, on facebook, my desktop computer, & had JUST started playing had 3 bingos working on the fourth when I clicked on the daub helper & it froze & next thing you know, disconnected!!!!!
    Good Morning Allie,
    Sorry, I forget everything, hope I nailed them all this morn. Yes, took my ibuprofen at 3am & fell asleep till 5:30 this morning, so getting a very late start to the day. 
    Usually I get to play for a half hour before it knocks me out, but the last two mornings its been happening very quickly, this morn was the fastest yet, just a few minutes into the game, had 7 bingos left before ending.
    730736 is my friend code.
     I see I'm not the only one getting kicked, I so hope they do get to the bottom of it, it really kindof takes the fun out of playing you know.
    Allie, I hope you have a terrific day!!!!
    Your friend Linda
  • Good Morning Allie,
    Well, don't you know, was clicking on my 3rd bingo & bang, kicked off again. 6:34am est.

    Earlier, Sorry, I forget everything, hope I nailed them
    all this morn. Yes, took my ibuprofen at 3am & fell asleep till 5:30
    this morning, so getting a very late start to the day. 
    Usually I
    get to play for a half hour before it knocks me out, but the last two
    mornings its been happening very quickly, this morn was the fastest yet,
    just a few minutes into the game, had 7 bingos left before ending.
    730736 is my friend code.
     I
    see I'm not the only one getting kicked, I so hope they do get to the
    bottom of it, it really kindof takes the fun out of playing you know.
    Allie, I hope you have a terrific day!!!!
    Your friend Linda
  • Allie0923Allie0923 Member, Moderator
    Hello Linda

    You still haven't told me what you are playing the game on - is it your phone, ipad, tablet, desktop PC?

    Take care and speak soon

    Allie
  • Ugh!!!! So excited!!!  Almost made it this morn w/o getting kicked off.
    Sadly, 5:05am est, just got n39 for a 5 card bingo!!! & BOOM~~~~~~~kicked off!! leaving my teamates high n dry!!! Errrrrrrrrrrrrrr!!!!!!!!!
    730736 is my friend code.

    desktop computer
    Good Morning Allie,
    I hope you are well.
    I got a bad cold, ugh, lol, just what I need, ton of sneezing.
    Not to worry, could be worse.
    I pray you have a great day!!!
    Your friend Linda
  • Whoops, forgot, Carnival 3
  • Good Morning Again Allie,
    5:35am est, again, just ready to click a bingo.  Still playing carnival 3.
    Ugh!!!! So excited!!!  Almost made it this morn w/o getting kicked off.
    Sadly,
    5:05am est, just got n39 for a 5 card bingo!!! & BOOM~~~~~~~kicked
    off!! leaving my teamates high n dry!!! Errrrrrrrrrrrrrr!!!!!!!!!
    730736 is my friend code.

    desktop computer

    Have a great day!!!
    Your friend Linda
  • Good Morning Again Allie,

    6:29am est, kicked off again. That;s  enough for today!! :-(
     
    5:35am est, again, just ready to click a bingo.  Still playing carnival 3.
    Ugh!!!! So excited!!!  Almost made it this morn w/o getting kicked off.
    Sadly,
    5:05am est, just got n39 for a 5 card bingo!!! & BOOM~~~~~~~kicked
    off!! leaving my teamates high n dry!!! Errrrrrrrrrrrrrr!!!!!!!!!
    730736 is my friend code.

    desktop computer

    Have a great day!!!
    Your friend Linda

  • Allie0923Allie0923 Member, Moderator
    Hello Linda

    I've flagged this up with the team now and they will investigate this for you.

    In the meantime, I will reimburse your losses. I am so sorry about the frustration this is causing you.

    I'm also sorry to hear you have a cold - honey and whiskey in hot water, is my cure for a head cold, with added paracetamol. Does the trick, every time.

    Have a lovely day, my friend, and please take care.

    Best wishes

    Allie  :)
  • Good Morning Allie!
    Ok, gotta ask, what is paracetamol? Thank goodness I beleive yesterday was the worse day, even got some sleep! :-)
    Sadly back to business,
    5:09am est game coming to end, carnival 3, just hit bingo, kicked off. I'm using desktop pc, At least I got a half hour in before it happened.
    730736 is my friend code.
    I don't need chips, just would love to have them figure it out.
     I hope you are well & have a super day!!!
    Linda
  • Good Morning Allie!

    I thought I might as well open up communication since we both know what will be happening when I start playing, LOL. 
    Hope you are well my friend.

    Linda
    730736 is my friend code.
  • Good Morning Allie!

    5:17am est, carnival 3, desktop pc. yep, kicked off.
     
    Hope you are well my friend.

    Linda
    730736 is my friend code.
  • Good Morning Allie!

    5:47am est, 5:17am est, carnival 3, desktop pc. yep, kicked off.
     
    Hope you are well my friend.

    Linda
    730736 is my friend code.
  • Good Morning Allie!

    6:07am, gotta go. Have a great day!!

    5:47am est, 5:17am est, carnival 3, desktop pc. yep, kicked off.
     
    Hope you are well my friend.

    Linda
    730736 is my friend code.
  • Allie0923Allie0923 Member, Moderator
    Hello Linda

    Paracetamol is a painkiller over here, very similar to Tylenol, I believe.

    It's ok, you don't need to give us the time when you are disconnected. Just the fact you are disconnected, is not what we want for you at all. As I'm not a techy person, I can't tell you why this is happening, but Morpheus and the team may be able to explain it. I have reported it for you, and they should get back to us very soon.

    On the meantime, if you incur any losses, you must tell me, so I can reimburse you.

    Best wishes, and take care

    Allie  xx  :)
  • Good Morning Allie!

    Ah poop, had a great team this morn, 5:18am, est. had just used my last helper, a timer & refresher, was going to pull us out of 3rd place w/3 bingos & bang, disconnected again.
    I use a helper every game I play & a refresher, timer & self daub when available, it does add up when your getting kicked off 3 times in an hour an a half of playing time.  I so hope they can figure this out, but it's been a few weeks now, I'm starting to lose hope, :-(

    730736 is my friend code.

    I hope you are well my friend,

    Have a great day!!!
    Your friend Linda
  • Good Morning Allie!

    Again, 5:51am, est. had just used a timer, refresh & bought helpers & sent one, not even sure if they got the help cause was kicked off in the process. Had a decent team too. darn.

    Ah poop, had a great team this morn, 5:18am,
    est. had just used my last helper, a timer & refresher, was going to
    pull us out of 3rd place w/3 bingos & bang, disconnected again.
    I
    use a helper every game I play & a refresher, timer & self daub
    when available, it does add up when your getting kicked off 3 times in
    an hour an a half of playing time.  I so hope they can figure this out,
    but it's been a few weeks now, I'm starting to lose hope,

    730736 is my friend code.

    I hope you are well my friend,

    Have a great day!!!
    Your friend Linda
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